laky97 Privacy Policy — Your Data, Protected

This Privacy Policy ("Policy") is published by laky97 ("laky97", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Player", "User") who access or use the laky97 online betting and casino platform, including all associated services, features, and functionality available at laky97.com.

laky97 is committed to protecting the privacy and personal data of all players across Pakistan, including users in Karachi, Lahore, Faisalabad, Islamabad, and every other city and town we serve. We recognise that trust is the foundation of the relationship between a player and a gaming platform, and this Policy reflects our commitment to earning and maintaining that trust.

This Policy describes the categories of personal data we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights that you hold in relation to your own information. Please read this Policy carefully alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between laky97 and its players.

For the purposes of applicable data protection law, laky97 acts as the data controller in respect of personal data collected from players who use the laky97 platform. As data controller, laky97 determines the purposes and means by which your personal data is processed.

If you have any questions about this Policy, wish to exercise your data rights, or need to raise a data protection concern, please contact the laky97 data team at [email protected]. Our support team operates from 9 AM to 1 AM PKT, seven days a week, and will acknowledge all data-related queries within 48 hours.

laky97 collects personal data that is necessary for operating a licensed online gaming and betting platform. The categories of data we collect include:

laky97 does not collect sensitive personal data (such as health information, religious beliefs, or political opinions) unless specifically required by applicable law or regulation — for example, in the context of responsible gaming assessments.

laky97 collects personal data through the following channels:

• Direct collection: Data you provide when registering a laky97 account, completing identity verification, making deposits or withdrawals, or contacting laky97 support.
• Automated collection: Technical and usage data collected automatically when you access and use the laky97 platform, including via cookies, log files, and analytics tools.
• Third-party sources: Data received from payment processors (such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank) in connection with financial transactions, and from identity verification service providers during the KYC process.
• Publicly available sources: In limited circumstances, laky97 may verify information against publicly available databases for the purposes of fraud prevention and anti-money-laundering compliance.

laky97 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the laky97 platform services to you as a registered player, including account management, bet processing, and payments.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, age verification requirements, and gaming licence conditions.
• Legitimate interests: Processing carried out for laky97's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given consent, such as receiving marketing communications from laky97. You may withdraw consent at any time by contacting [email protected].

laky97 uses the personal data it collects for the following specific purposes:

• To create, verify, and manage your laky97 player account.
• To process deposits and withdrawals in PKR via your registered payment method.
• To verify your identity and age in accordance with our 21+ policy and applicable regulatory requirements.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• To monitor your gaming activity for responsible gaming purposes, including identifying potential problem gambling patterns.
• To deliver customer support and resolve account queries or complaints.
• To send transactional communications (e.g. deposit confirmations, withdrawal notifications, security alerts) relating to your laky97 account.
• To send promotional communications and bonus offers where you have consented to receive them.
• To improve, maintain, and optimise the laky97 platform through aggregated analytics and performance monitoring.
• To comply with our legal and regulatory obligations as an online gaming operator.

laky97 does not sell your personal data to third parties. We may share your data with carefully selected third-party service providers who assist us in operating the laky97 platform, strictly on a need-to-know basis and subject to appropriate data processing agreements. These include:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and associated financial infrastructure providers, for the processing of deposits and withdrawals.
• Identity verification providers: KYC and age verification service providers used to verify player identities in compliance with regulatory requirements.
• Technology providers: Cloud hosting, platform infrastructure, and cybersecurity service providers supporting the operation and security of the laky97 platform.
• Regulatory authorities: Gaming regulators, financial intelligence units, and law enforcement agencies where disclosure is required by applicable law or a valid legal order.
• Game software providers: Third-party game studios whose titles are hosted on laky97, where game performance data is shared for fairness auditing and technical support purposes.

As an internationally operating platform, laky97 may transfer your personal data to servers or service providers located outside of Pakistan. Where such transfers occur, laky97 takes all reasonable steps to ensure that your data receives an equivalent level of protection to that which it would receive within Pakistan.

This includes ensuring that international data transfers are governed by appropriate contractual protections, such as standard data protection clauses, and that receiving parties are subject to binding confidentiality and security obligations consistent with this Policy.

laky97 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your laky97 account relationship, plus a minimum of five (5) years following account closure, as required for anti-money-laundering compliance purposes.
• Transaction and financial data: Retained for a minimum of seven (7) years from the date of the relevant transaction, in accordance with financial record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and usage data: Retained for up to twenty-four (24) months for analytics and security purposes, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever occurs first.

When personal data is no longer required, laky97 will securely delete or irreversibly anonymise it in accordance with our data lifecycle management procedures.

laky97 uses cookies and similar tracking technologies to operate and improve the platform experience. Cookies are small data files stored on your device when you visit laky97. The types of cookies we use include:

• Essential cookies: Necessary for the core functioning of the laky97 platform, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect anonymised data about how players use laky97, helping us identify areas for improvement and optimise platform performance.
• Functionality cookies: Used to remember your personal settings and preferences (such as language and display options) to personalise your laky97 experience.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised access attempts on the laky97 platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the laky97 platform. laky97 does not use cookies for third-party advertising targeting.

As a laky97 player, you hold the following rights in relation to your personal data. These rights may be exercised by contacting us at [email protected]:

• Right of access: You have the right to request a copy of the personal data laky97 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by laky97 be corrected or completed without undue delay.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You have the right to request that laky97 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another controller where technically feasible.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to laky97 demonstrating compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

laky97 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, with notification provided to you of the extension and the reasons for it.

laky97 operates a strict 21+ age policy. The laky97 platform is not directed at, and must not be accessed by, individuals under the age of 21. laky97 does not knowingly collect personal data from minors.

Where laky97 discovers or is notified that personal data has been collected from an individual under the age of 21, we will take immediate steps to close the relevant account, void any associated activity, and securely delete the minor's personal data from our systems in accordance with our data lifecycle procedures.

laky97 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the laky97 platform.
• AES-256 encryption for personal and financial data stored on laky97 servers.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the laky97 platform infrastructure.
• Strict internal access controls ensuring that only authorised laky97 personnel can access personal data on a need-to-know basis.
• Continuous monitoring for unusual activity and potential security threats.

While laky97 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, laky97 will notify affected players in accordance with applicable legal requirements.

The laky97 platform may contain links to or integrations with third-party services, including payment providers and game software platforms. This Privacy Policy applies only to data processing carried out by laky97 directly. laky97 is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party service you access in connection with your use of laky97.

laky97 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, laky97 will notify registered players via email or an on-platform notification prior to the changes taking effect. The "Last Reviewed" date at the top of this Policy will be updated each time changes are made.

Your continued use of the laky97 platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the laky97 platform and may request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by laky97, please contact us using the details below:

• Email: [email protected]
• Support Hours: 9 AM – 1 AM PKT, 7 days a week
• Response Time: Data rights requests acknowledged within 48 hours, resolved within 30 days

All data rights requests and privacy complaints must be submitted in writing to [email protected]. Please include your full name, registered email address, and a clear description of your request or concern so that our team can assist you efficiently.